Frequently asked questions

A Standard Groom is the bath, blow-dry and basic grooming maintenance: wash, conditioner, brushing, a gentle temperature-controlled dry, nails, ears and eye-area cleaning. A Full Groom includes all of that plus the coat work — clipping, shaving where appropriate, trimming, scissor styling, paw and pad care, sanitary trimming and finishing touches, guided by your pet's breed, coat and grooming requirements.

Send us a WhatsApp with your pet's name, breed, age, your preferred date and a photo of your pet, and we'll come back with availability and a quote.

We are open 7 days a week, by appointment. Appointments are organised by geographic routes and days, so message us and we'll confirm the next available slot in your area.

Yes. We take R30 off every additional pet groomed at the same address during the same appointment, and we offer a R30 pensioner discount.

The Grooming Club is our recurring appointment option. Choose how often your pet should be groomed — every 4, 6 or 8 weeks — and we'll book you in on the next route, send you a reminder before each visit and keep your future bookings quick and easy. There is no contract and you can pause or change it any time.

Yes, our minimum booking is R250. This is the minimum spend for us to bring the mobile spa out to you, so smaller once-off services are best combined into a booking that reaches R250 or more. Your total is always confirmed with your quote before anything is booked.

Grooming prices are based on your pet's size, with a Standard Groom and a Full Groom price for each size. Breed, coat type and the condition of the coat on the day can also affect the time needed, so we confirm a price with you from the photo and details you send before the appointment.

We normally use your water and electricity on the day, and we ask that you provide towels for your own pet for hygiene reasons. If you don't have access to water or electricity, that's no problem — the van is a self-contained grooming space and we can provide everything ourselves. Just let us know when you book.

We park at your gate, in your driveway or in a safe spot on your property, whichever suits you. Let us know if there is anything we should know about access.

It depends on the service and your pet's coat. A Standard Groom is quicker than a Full Groom, and matted or double coats take longer. We give you a realistic time when we confirm the booking.

We serve Johannesburg and surrounding areas. Appointments are organised by geographic routes and days, so message us and we'll tell you the next available route in your area.

With 12 years of grooming experience, our groomer brings extensive hands-on experience, professional training and a genuine passion for helping pets look and feel their best.